16 March 2020

Information regarding 3C Payment service and support amid the evolving COVID-19 situation

The situation regarding Coronavirus is changing daily and we are continuing to follow local government advice and guidance closely. 3C Payment is actively monitoring the rapidly evolving impact in all our markets around the world.

We are committed to our obligation to maintain the service levels our clients & partners expect from us, and we already have business continuity measures in place to ensure there continues to be no disruption to our service. 

The efficiency of our onboarding service means that clients can be fully on-boarded and supported remotely, thanks to the high standard of our support technicians and the operations processes we already have in place at 3C Payment.

We can also make use of our global 24/7 teams to ensure any local pressures in one region are picked up in other geographies. While the level of support should not be affected, we may request to prioritise online and email communication channels as these will be more suited to remote handling.

Furthermore, we are now limiting non-essential travel for employees and have been actively supporting prudent health practices across the business.  

We will continue to monitor developments in the coming days and take any actions necessary to provide the same level of quality and service our clients & partners always expect from us while ensuring the safety of our employees, our partners and their families.

Thank you for your continued support and understanding during this time.

 

To learn more about the 3C payment terminal cleaning and limiting covid-19 transmission procedure, read our latest news.

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