Secure, centralized payment management through a single payments partnership
With more than 30 years’ experience in Hospitality payments, Planet and 3C Payment combined provide an unmatched offering to ensure you can deliver a five star service. Our impressive list of clients includes the leading global hotel brands where we offer flexible integrated payments with specialist functionality and reporting across multiple channels.
Our terminal solution is PCI Point-to-Point-Encryption (P2PE) validated and provides the most secure and effective solution to protect cardholder data. Through just one relationship with Planet and 3C, your business benefits from a full range of hospitality payments services covering acquiring, acceptance, gateway processing, reporting and intelligence, plus support for digital contactless payment methods including Alipay and WeChat Pay.
Check out some of our Hospitality solutions in the video, "Enhancing the Guest Experience"
We support guest bookings through all channels whether online, by phone or in person. Payment can be taken directly or a pre-authorization can be processed to confirm the booking and protect you against no-shows and insufficient funds. Our tokenization service secures the vulnerable card data by replacing it with a unique identifier in the same format useable by your PMS, thereby allowing your staff to retrieve the transaction to top up, complete or cancel a pre-authorization without exposing sensitive information.
- Online website and in-app payment pre-authorization and acceptance.
- Telephone and email payment acceptance.
- Late charge and no show payment functionality.
- Cross-channel tokenization of sensitive card data for secure handling of pre-authorizations during your guests' stay.
- Supports Bulk Token Proxy Service (TPS) with Oracle OPERA for fast and secure processing of multiple or batch tokenization.
Check-in and check-out
Whether your guests check-in and check-out at the main reception desk, online or in-app, we provide secure and specialized functionality to support a good experience. Our fully integrated system ensures accurate billing, payment tracking, and back-end financial reconciliation.
- Integration into all leading PMS & e-POS systems.
- Choice of leading brand fixed and mobile terminal hardware, all certified to latest PCI data security standards.
- In-app payment capability supports mobile device eCheck-in.
- Pre-authorization cancellation tool avoids over-commitment of guest payment card funds.
- Top up & fast track check-out functionality on the original card simplifies the payment experience.
- Self-service kiosk solutions available for a seamless check-in/out experience.
- Currency conversion service at POS offers access to over 150 currencies.
We believe that an excellent dining experience should not be compromised by the payment process. By empowering table service with enhanced functionality, your guests can continue to relax and enjoy your hospitality while your operational efficiency is also improved.
- Pay@Table management of bills enables quick recall of all open tabs.
- Itemized bill at terminal enhances service and saves time.
- Split bill capability allows diners to easily share the cost of their meal.
- Discreet gratuity tip functionality across all devices.
- The latest mPOS web-based solutions integrated on iOS and/or Android tablet devices for service anywhere.
- Next generation all-in-one portable POS devices, able to support Oracle’s OPI service or Simphony SPI service, with PIN on glass.
Through a single payments partnership, hotels can make efficiency savings by consolidating multiple supplier arrangements. Benefit from additional value-added services including data and insight, and currency conversion, helping your business grow revenue from payments.
- Planet Merchant Services is licensed to acquire across all 30 EEA countries, the UK and Switzerland.
- Connections to more than 50 other acquirers with the ability to change or use multiple payment processors.
- Ability to support multiple sites and channels with variable front ends through a single central interface.
- Multi-language support with local service.
- Local or centralized transaction management and reporting through our web portal.
- Flexibility for a completely hosted solution or an interface to the on-site server.
- Digital enterprise gateway leverages payment acceptance across multiple channels for insight & analysis.
- Use payment data to enhance business intelligence and offer targeted guest rewards to increase brand loyalty.